Terms and Conditions

We're passionate about our customers and making sure that you're happy. We believe you will in return be honest with us and that forms a stronger bond than any terms and conditions could ever offer. We'll do everything we can to do right by you.

If you're not happy with your product
We offer a 30 day no fuss returns guarantee. This means that you can send back your order for any reason within 30 days of us delivering it. You'll get a full refund for the product. Return costs must be paid by the customer unless the item is faulty or damaged.

Website info
By this we mean things like pictures and dimensions. The product dimensions are exactly that; dimensions of the product only. We do our very best to get them 100% accurate, but given we are human we do very occasionally get it wrong. If we do we'll put it right for you and we will apologise sincerely.

Availability
We display our availability on the website and also display when this means you can have it delivered. We despatch many thousands of parcels per week and so we have to rely on a computer system for our stock control. Computers are better than people at this stuff on a big scale but even they occasionally get it wrong. If we get this wrong we will tell you as soon as we know and we will somehow sort it out for you. How we sort it out will depend on what best suits you at the time.

Legal contract
A legal contract is formed between us when we despatch the item(s) you have ordered. Legally until then we can decline to supply the goods to you but we don't understand why we would want to do that. We are in the business of trying to sell you things!

We do however, in the interests of fairness, reserve the right not to fulfil your order for any reason if we have made an error on the price or similar or we simply can't get hold of the model you need. In the event of these circumstances we will refund you in full to make sure that you don't lose out financially.

The bit below basically says that if there is something big happens that is beyond our control then there's not a lot we can do. We will do our very best (as you would expect) to get you sorted but we cannot be held liable if something huge happens that we can't control. These things might include floods, war, fire, strikes blocking the motorways etc.

We have to have the formal wording for this section so here it is...

1.1
The Company will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control (Force Majeure Event).

 

1.2
A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

  • Strikes, lock-outs or other industrial action; or
  • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat
  • or preparation for war; or
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or
  • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
  • Impossibility of the use of public or private telecommunications networks

1.3
Our obligations under these terms are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these terms can be performed despite the Force Majeure Event. Please also note, unfortunately our warranties only cover domestic use; commercial sales might not be covered.
Payment

You won't be surprised to learn that you can pay with more or less any type of credit/debit card. This includes Maestro, Delta, MasterCard, American Express or Visa card and we do all we can to ensure your details are secure. We also accept PayPal on all online orders, and this doesn't cost you any extra. If there are any problems with receiving payment we'll let you know.

General
We are all governed by English courts so we do everything we can to abide by English law. If we ever do anything outside of these laws then we will apologise and put it right.

Customer Services
Our intention is to give you all of the information you need so you never need to call us. However, if you want to check something, change something or ask a question then we have a team of people waiting to take your call on 0845 557 7283

If you don't want to talk to us, you can email us on support@ecuva.com or write to us at:

Ecuva
Unit 11
Creamery Industrial Estate
Kenlis Road
Barnacre
Preston
Lancashire
PR3 1GD

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